Why customers choose Titan for emergency repair
- 15-minute callback target during business hours
- 24/7 on-call coverage for shops on a PM contract
- Factory-trained techs across Haas, Mazak, Okuma, Mori Seiki, Doosan, Hurco, and more
- Honest diagnostics before any work — no surprise bills
- Written quote before we touch your machine
When a $400k machine is down and you’re losing $5,000 an hour, you don’t want a parts counter — you want a tech on site, today, with the right diagnostic gear and the part already in their truck.
That’s the bar Titan holds itself to. We’ve spent 80+ combined years on customer floors fixing what other shops couldn’t. Most of our calls turn into a same-day fix; the ones that don’t get a clear, honest scope and an OEM-coordinated path forward.
How an emergency call works
- Call us. Have machine make, model, control, and the issue description handy.
- Quick triage. We diagnose the problem class on the phone, often within minutes.
- Tech dispatched. With likely parts on the truck. We send the right person for the brand.
- On-site diagnostic + quote. No work starts without your sign-off on the scope.
- Repair. Most issues resolve on the same visit. We track everything in your service history.
FAQs
- Do you stock common parts?
- Yes — wear parts, sensors, and common control modules. For brand-specific or long-lead parts, we coordinate directly with the OEM and keep you informed on ETAs.
- How fast can you be on site?
- Tulsa metro typically same-day. Greater OK and surrounding states next-day. PM contract customers always go to the front of the queue.
- What information do you need when I call?
- Machine make, model, control type, and a description of the issue (alarm codes, sounds, behavior). We can usually diagnose the problem class before we leave the shop.